Frequently Asked Questions

Once an order has been placed successfully, you will receive a confirmation email with the details of your order. Orders usually take 1-3 days for orders within Spain and 3-5 days for orders outside Spain. Once the order has been shipped, you will receive an email with the tracking information. 

If you do not receive an email, please check your spam folder. Also ensure you are in the right email account.

If your order has not arrived, please check the tracking number in your email. This will reveal the status of the order. If the order says ‘delivered’ but you do not have it, please check with the courier.

The most common reason for this is if you entered the wrong shipping address when the order was placed. If that occurs, Mushi Lab cannot be responsible for the mis-delivered package.  

If the issue persists after reaching out to the carrier, feel free to reach out to our contact email info@mushilab.com

Once the order has been accepted, there can be no changes. If you have an issue with the order, please reach out to info@mushilab.com with the order reference to facilitate helping you.

If you made an error with the shipping address, contact us as soon as possible. We cannot guarantee that it can be changed, but we will try our best.

Mushi Lab is 100% focused on providing the best customer experience and total customer satisfaction. If you have any issues with our products we would be more than happy to help resolve any inconveniences. 

We offer assistance and refunds for unsatisfactory purchases within 30 days of the purchase date. However, fraudulent activity is not eligible for returns or refunds. If you have concerns or are unsatisfied with your order, please contact us directly with your name, order number, and reason for the request at info@mushilab.com. Proof of purchase is required if we cannot verify your order.

To receive a refund, you must return sealed and unopened products within 30 days of purchase. Shipping charges are non-refundable, and the customer is responsible for return shipping. Please contact us for the return address.

Refunds are processed back to the original payment method and should appear in your account within 3-5 business days after receiving a refund notification. If the refund is not visible after 5 business days, please contact your bank or credit card company. Feel free to reach out to our customer experience team for confirmation of the refund.

Once an order is placed on mushilab.com, it cannot be changed or canceled because we process and pack orders immediately for quick shipment.

Due to the nature of our products as supplements, we do not restock or resell any returned items, and exchanges are not accepted.

If your package is damaged, please send pictures of the package to info@mushilab.com. We will gladly assist with any issue. 

Our manufacture is in Germany and ships to all EU countries + UK.

Discount codes can be introduced at the checkout window, and can be found underneath the products.

Our mushrooms are grown in multiple locations across Asia - In China. All of the farms are Certified Organic, and produce the highest quality mushrooms commercially available.

Our mushrooms are grown in controlled environments, where the temperature, humidity, lighting, and airflow are strictly controlled. This ensures the most optimal growing environment for the mushroom fruiting bodies.

The mushrooms are grown on a combination of seeds (like rye or birdseed), hardwood sawdusts (like oak), and soy hull. All ingreedients  are locally sourced by the farms. The seeds are sterilized in an industrial autoclave and rid of all bacteria. They are then inoculated with mycelium rich liquid culture, and the mycelium spreads to every grain. The bag of colonized grain is called a Spawn bag. 

At the same time, in a 50/50 mixture of soy hull and hardwood sawdust + 60% hydration. This mixture is also pressure sterilized and is called mushroom substrate. The bags are then opened in a sterile environment and inoculated with some of the spawn grain. The mycelium then makes its way across the substrate. Depending on the strain of the mushroom, it will be ready to fruit and put into the fruiting chamber. The mushrooms are then exposed to the correct temperature, humidity, lighting conditions and fresh air.

The quality of mushroom products can vary significantly. We exclusively utilize the entire fruiting body of the mushroom, which is carefully extracted to preserve the beneficial compounds present in the final product.

Certain companies employ a method called "mycelium on grain" to expedite the growth process. However, these products tend to have high levels of starch derived from rice or oats.

Regardless of the source you choose for your mushrooms, it is crucial to verify that they are derived from the complete fruiting body rather than myceliated grain.

To cultivate mushrooms, the initial step involves cultivating mycelium on a sterilized grain substrate such as rice, oats, or rye. The mycelium can be thought of as the "root structure" of the mushrooms, and the myceliated grain acts as the "seeds" in the mushroom growing process.

To grow mushrooms with complete fruiting bodies, this myceliated grain, also known as grain spawn, must be introduced to another substrate such as hardwood sawdust or logs. Only then can fully developed mushrooms be produced.

Products that employ myceliated grain will typically include terms like "myceliated rice" or "mycelium biomass powder" in their ingredient lists. In our perspective, if you seek to obtain the benefits of mushrooms, it is advisable to avoid such products. For further information on this topic, please refer to our resource.

Mushrooms contain a wide range of beneficial compounds, but we primarily focus on extracting and testing for fungal beta-d glucan, triterpene, and cordycepin.

The specific compounds present can vary depending on the type of mushroom and the extraction methods used. To determine the compounds present in the mushrooms you are interested in, examine the label for the supplement facts panel where the active compounds are listed.

Yes, all of our products are certified organic. We exclusively work with farms and providers that are organic certified.

Our mushrooms are encapsulated and packaged in Germany. 

Our capsules are made of a natural vegan material called HPMC (Hydroxypropyl methyl cellulose-based capsule). 

You can find Mushi Lab products on our website mushilab.com and on Amazon.com/mushilab.