Frequently Asked Questions
Orders
Where is my order?
Once an order has been placed successfully, you will receive a confirmation email with the details of your order. Orders usually take 1-3 days for orders within Spain and 3-5 days for orders outside Spain. Once the order has been shipped, you will receive an email with the tracking information.
If you do not receive an email, please check your spam folder. Also ensure you are in the right email account.
My order did not arrive, what do I do?
If your order has not arrived, please check the tracking number in your email. This will reveal the status of the order. If the order says ‘delivered’ but you do not have it, please check with the courier.
The most common reason for this is if you entered the wrong shipping address when the order was placed. If that occurs, Mushi Lab cannot be responsible for the mis-delivered package.
If the issue persists after reaching out to the carrier, feel free to reach out to our contact email info@mushilab.com
Can I make changes to my order?
Once the order has been accepted, there can be no changes. If you have an issue with the order, please reach out to info@mushilab.com with the order reference to facilitate helping you.
If you made an error with the shipping address, contact us as soon as possible. We cannot guarantee that it can be changed, but we will try our best.
Do you accept returns?
Mushi Lab is 100% focused on providing the best customer experience and total customer satisfaction. If you have any issues with our products we would be more than happy to help resolve any inconveniences.
We offer assistance and refunds for unsatisfactory purchases within 30 days of the purchase date. However, fraudulent activity is not eligible for returns or refunds. If you have concerns or are unsatisfied with your order, please contact us directly with your name, order number, and reason for the request at info@mushilab.com. Proof of purchase is required if we cannot verify your order.
To receive a refund, you must return sealed and unopened products within 30 days of purchase. Shipping charges are non-refundable, and the customer is responsible for return shipping. Please contact us for the return address.
Refunds are processed back to the original payment method and should appear in your account within 3-5 business days after receiving a refund notification. If the refund is not visible after 5 business days, please contact your bank or credit card company. Feel free to reach out to our customer experience team for confirmation of the refund.
Once an order is placed on mushilab.com, it cannot be changed or canceled because we process and pack orders immediately for quick shipment.
Due to the nature of our products as supplements, we do not restock or resell any returned items, and exchanges are not accepted.
My package arrived damaged. What should I do?
If your package is damaged, please send pictures of the package to info@mushilab.com. We will gladly assist with any issue.
Where do you ship from? Where do you ship to?
Our manufacture is in Germany and ships to all EU countries + UK.
Where can I add a discount code to my order?
Discount codes can be introduced at the checkout window, and can be found underneath the products.
Our Mushrooms
Where are the mushrooms grown?
Our mushrooms are grown in multiple locations across Asia - In China. All of the farms are Certified Organic, and produce the highest quality mushrooms commercially available.
How are your mushrooms grown? What are they grown on?
Our mushrooms are grown in controlled environments, where the temperature, humidity, lighting, and airflow are strictly controlled. This ensures the most optimal growing environment for the mushroom fruiting bodies.
The mushrooms are grown on a combination of seeds (like rye or birdseed), hardwood sawdusts (like oak), and soy hull. All ingreedients are locally sourced by the farms. The seeds are sterilized in an industrial autoclave and rid of all bacteria. They are then inoculated with mycelium rich liquid culture, and the mycelium spreads to every grain. The bag of colonized grain is called a Spawn bag.
At the same time, in a 50/50 mixture of soy hull and hardwood sawdust + 60% hydration. This mixture is also pressure sterilized and is called mushroom substrate. The bags are then opened in a sterile environment and inoculated with some of the spawn grain. The mycelium then makes its way across the substrate. Depending on the strain of the mushroom, it will be ready to fruit and put into the fruiting chamber. The mushrooms are then exposed to the correct temperature, humidity, lighting conditions and fresh air.
Fruiting body vs mycelium on grain. What's the difference?
The quality of mushroom products can vary significantly. We exclusively utilize the entire fruiting body of the mushroom, which is carefully extracted to preserve the beneficial compounds present in the final product.
Certain companies employ a method called "mycelium on grain" to expedite the growth process. However, these products tend to have high levels of starch derived from rice or oats.
Regardless of the source you choose for your mushrooms, it is crucial to verify that they are derived from the complete fruiting body rather than myceliated grain.
What is myceliated grain?
To cultivate mushrooms, the initial step involves cultivating mycelium on a sterilized grain substrate such as rice, oats, or rye. The mycelium can be thought of as the "root structure" of the mushrooms, and the myceliated grain acts as the "seeds" in the mushroom growing process.
To grow mushrooms with complete fruiting bodies, this myceliated grain, also known as grain spawn, must be introduced to another substrate such as hardwood sawdust or logs. Only then can fully developed mushrooms be produced.
Products that employ myceliated grain will typically include terms like "myceliated rice" or "mycelium biomass powder" in their ingredient lists. In our perspective, if you seek to obtain the benefits of mushrooms, it is advisable to avoid such products. For further information on this topic, please refer to our resource.
What are the beneficial compounds in mushrooms?
Mushrooms contain a wide range of beneficial compounds, but we primarily focus on extracting and testing for fungal beta-d glucan, triterpene, and cordycepin.
The specific compounds present can vary depending on the type of mushroom and the extraction methods used. To determine the compounds present in the mushrooms you are interested in, examine the label for the supplement facts panel where the active compounds are listed.
Are your mushrooms organic certified?
Yes, all of our products are certified organic. We exclusively work with farms and providers that are organic certified.
Where are your mushrooms packaged?
Our mushrooms are encapsulated and packaged in Germany.
Our products
What is the capsule made of?
Our capsules are made of a natural vegan material called HPMC (Hydroxypropyl methyl cellulose-based capsule).
Where can I find Mushi Lab’s products?
You can find Mushi Lab products on our website mushilab.com and on Amazon.com/mushilab.
Extractions
What are the concentration ratios of our extracts?
Extraction ratios are calculated by the number of grams of mushroom powder to make 1 gram of mushroom extract. The extract ratio for all of our mushrooms is 8:1. This means that 8kg of dehydrated mushroom powder is used to get 1kg of mushroom extract. It is very concentrated and packed with beneficial compounds.
How is mushroom extract made?
The process begins by harvesting whole mushrooms, which are then dried and transformed into a fine powder. Subsequently, they undergo either hot water extraction or alcohol extraction, which is akin to brewing a large-scale tea or tincture.
After an appropriate duration to extract the beneficial compounds, the liquid is subjected to a "spray drying" method, resulting in a fine powder that can be packaged in bottles, encapsulated, or incorporated into other products.
What kind of extraction method do you use?
Our mushroom extracts are made with 100% purified water extraction.
Safety
Do you test for heavy metals?
The organic certified farms provide lab analysis of the mushrooms. We are very careful to offer our clients only the highest standard of quality, that is why our products are always tested for heavy metals, pesticides and other harmful substances.
Do you provide testing results?
Yes of course! For every batch we provide the relevant lab analysis.
Are mushrooms safe for children or pregnant women?
Currently, there is insufficient research to provide safe recommendations regarding the use of mushroom supplements in children or during pregnancy and nursing. It is recommended to consult a qualified healthcare practitioner for more information and guidance on this matter.
Are there any contraindications with other supplements or drugs?
If you are scheduled for surgery, have a medical condition, or are currently taking prescription drugs, including blood thinners or insulin medications, it is essential to seek advice from your healthcare practitioner before incorporating our products into your diet.
How to use?
How do I use Mushi Lab’s products?
Capsules offer a hassle-free and convenient method of incorporating functional mushrooms into your daily routine. By taking two capsules per day, you can easily consume 1 gram of fruiting body mushroom extract.
Do I need to take these supplements daily?
For optimal results, it is advisable to incorporate functional mushroom supplements into your routine consistently on a daily basis. This allows your body to adapt to the beneficial compounds present in the mushrooms, thereby maximizing the potential benefits you can experience.
As a general precaution, it is always recommended to seek guidance from a qualified healthcare practitioner for any inquiries or concerns regarding your dietary choices. They can provide personalized advice and address any specific questions you may have.
What is the best time of day to take the supplements?
There are no fixed guidelines regarding the specific timing for consuming each mushroom. It primarily depends on personal preference and being attuned to how your body reacts to individual mushrooms.
For instance, some individuals may discover that consuming Cordyceps at night provides them with an excess of energy, and can interrupt sleep. It's important to listen to your body and adjust the timing of consumption based on your own experiences and preferences.
When will I notice a difference?
Each person's experience may vary slightly due to individual differences in how their bodies metabolize the beneficial compounds present in functional mushrooms. It's important to note that the benefits of functional mushrooms are typically observed over time with consistent usage.
While some benefits may be noticeable immediately, such as increased energy or improved focus, other benefits, like enhanced immune support, may be experienced as a reduction in negative occurrences (such as a decreased frequency of getting sick). It's important to maintain regular and prolonged use of functional mushrooms to fully experience their potential benefits.
Should I take it on an empty stomach or with food?
Our products can be taken with or without other foods.
Can I take multiple products at once?
Functional mushrooms are renowned for their ability to work synergistically, meaning that their combined effects may be more significant than when they are used individually.
When determining which mushrooms to use together, it's essential to consider the specific benefits you are seeking to achieve. Different mushrooms possess distinct properties and can contribute to various health goals. By understanding the desired benefits, you can guide your selection and combine mushrooms that complement each other, amplifying their collective impact.
For example, Cordyceps and Lion’s Mane work very well to increase energy and focus while Reishi and Cordyceps would target your gut health and immune system.
What happens if I take more than the stated dosage?
Functional mushrooms have not been associated with established toxic levels. However, if you wish to consume a dosage higher than the recommended amount stated on the package, it is advisable to consult a qualified healthcare practitioner.
Mushrooms and health
Which mushroom suits me the best?
Each mushroom contains fungal beta-glucans, which come in various structural forms. These distinct forms of beta-glucans interact with the body in different ways, resulting in varied effects. As a result, each mushroom offers its own unique set of benefits. To learn more about each mushroom and the benefits they provide, check out our discover page.
What is the nutritional breakdown of mushrooms?
On average, mushrooms contain approximately 25% protein, 58% carbohydrates, and 3% fat. The remaining composition consists of vitamins and minerals that contribute to their overall nutritional value. In a standard serving size of 1 gram, the carbohydrate content would be less than 1 gram, and the caloric value would be approximately 3-4 calories.
Are mushrooms suitable for specific diets (vegan, paleo, gluten free, keto)?
Our mushroom supplements are suitable for every diet.
I have a medical condition. Which mushrooms do you recommend?
As we are not medical professionals, we cannot provide specific advice on the use of our products.Please reach out to your qualified healthcare professional for treatment options.