Privacy Policy

PRIVACY POLICY

Last updated: March 2025

Mushi Lab OÜ ("we," "the company") is committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, and protect your personal information when you access our online services, including our website.

1. Data Controller

  • Company: Mushi Lab OÜ
  • Address: Calle Nuñez de Balboa 8, Bajo Izquierda, 28002, Madrid, Spain
  • Contact email: mushi@mushilab.com

2. Data We Collect

We collect and process different types of personal data depending on your interaction with our services:

2.1. Data provided by the user

  • Full name
  • Email address
  • Contact phone number
  • Billing details (when applicable)
  • Messages and communications sent through forms

2.2. Data collected automatically

  • IP address and connection data
  • Browser and device type
  • Pages visited and browsing time
  • Cookies and similar technologies (see our Cookie Policy)

3. Purposes of Data Processing

We use the collected data to:

  • Provide and improve our services
  • Respond to user inquiries and requests
  • Manage billing and payments
  • Comply with legal obligations
  • Personalize user experience and enhance website performance
  • Send marketing communications, only if the user has given consent

4. Legal Basis for Data Processing

We process your personal data based on:

  • Performance of a contract: When necessary to provide a contracted service
  • Consent: For marketing communications and non-essential cookies
  • Legitimate interests: To improve our services and ensure website security
  • Compliance with legal obligations

5. Data Recipients

We may share your data with:

  • Service providers (web hosting, marketing tools, payment processors such as Stripe)
  • Competent authorities when required by law
  • Advertising and analytics companies, such as Google Analytics and Meta Ads, to improve user experience

We do not sell or share your personal data with third parties without your consent.

6. International Data Transfers

We may transfer data to third countries outside the European Economic Area (EEA). In such cases, we ensure appropriate protection measures, such as:

  • Standard contractual clauses approved by the European Commission
  • Verification of compliance with Privacy Shield or equivalent frameworks (when applicable)

7. User Rights

As a user, you can exercise the following rights:

  • Access: Know what personal data we hold about you
  • Rectification: Correct inaccurate or incomplete data
  • Deletion: Request the removal of your data when no longer needed
  • Objection: Prevent your data from being used for marketing purposes
  • Restriction of processing: Limit the use of your data in certain cases
  • Data portability: Request that your data be transferred to another provider

To exercise these rights, send a request to mushi@mushilab.com with a copy of your identification document.

8. Data Security

We have implemented technical and organizational measures to protect your data from unauthorized access, loss, or alteration. However, no system is entirely secure, so we cannot guarantee absolute protection.

9. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected unless the law requires a longer retention period.

10. Use of Cookies and Similar Technologies

We use cookies to enhance your experience on our website. For more information, please refer to our Cookie Policy.

11. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any significant changes will be communicated on our website.

12. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

Mushi Lab OÜ
Email: mushi@mushilab.com
Mailing address: Calle Nuñez de Balboa 8, Bajo Izquierda, 28002, Madrid, Spain